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Questions & Answers
Frequently Asked Questions
Everything you might want to know before you bring your device in. Still stuck? Call us on 226-260-5509.
General
Where is Tech Gate Computers located?
2055 Wyandotte Street West, Windsor, ON – central and easy to reach, open Monday to Friday 11AM to 7PM, and Saturday to Sunday 12 to 5PM.
Do I need an appointment?
No – walk in any time during opening hours. You can also book online to reserve a slot and skip the wait.
What areas do you serve?
All of Windsor and Essex County, including LaSalle, Tecumseh, Amherstburg, Essex and Lakeshore.
Repairs
How long do repairs take?
Most repairs are completed the same day, and many phone screens in under an hour. If a part is ordered it is usually 24 to 48 hours.
What devices do you repair?
Computers, laptops, MacBooks, phones, tablets and game consoles – plus custom PC builds and business IT.
Will I lose my data during a repair?
Most repairs do not touch your data, and we always recommend a backup first. We also offer data recovery if needed.
Pricing
How much do you charge?
Diagnostics are free on most devices, and we always give a clear quote before starting. See each service page for typical starting prices.
What is your no-fix, no-fee policy?
If we cannot fix your device, you do not pay a repair fee. You only pay for a repair you approve and we complete.
How can I pay?
We accept all common payment methods in-store. Ask us if you have a preference.
Warranty & Business
Is there a warranty?
Yes – a 90-day warranty on parts and labour on every repair. See our Warranty page for full details.
Can you help my business?
Absolutely – we offer on-site and remote support, networking and managed IT for Windsor businesses.
Still have a question?
We are happy to help – call, email or drop in.
226-260-5509Mon–Fri: 11AM–7PM · Sat–Sun: 12–5PM