Effective date: July 27, 2026

This Privacy Policy explains how Tech Gate Computers & Mobile Repair Services Inc. (“TechGate Computers,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit techgatecomputers.ca, contact us, or bring a device to our shop at 2055 Wyandotte Street West, Windsor, Ontario N9B 1J8. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

• Contact details you provide — name, phone number, and email address — when you request a quote, book a repair, or message us.
• Device and service information — the device you bring in, the reported issue, and the work performed.
• Data on your device — during a repair we may need access to your device; we access only what is necessary to complete the approved work.
• Payment information — processed by our payment providers; we do not store full card numbers.
• Website information — basic analytics and cookie data such as pages visited and general location, collected automatically when you use the site.

2. How we use your information

We use your information to provide quotes and repairs, to contact you about your device or booking, to process payments, to keep accurate records, to improve our website and services, and to meet our legal obligations.

3. Your device & confidentiality

We treat the contents of your device as confidential and access them only to diagnose and complete the service you approve. Please back up your data before service — see our Terms & Conditions regarding data and backups.

4. Cookies & analytics

Our website uses cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings; disabling them may affect some features.

5. How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate — such as payment processors, hosting, and communication tools — and only as needed, or where required by law.

6. How long we keep it

We keep personal information only as long as necessary for the purposes above and to meet legal, tax, and warranty requirements, after which it is securely deleted or anonymized.

7. Security

We use reasonable physical, technical, and organizational safeguards to protect your information and limit access to authorized staff. No method of storage or transmission is completely secure, but we work to keep your data safe.

8. Your rights

Under PIPEDA you may request access to the personal information we hold about you, ask us to correct it, or withdraw your consent to certain uses (subject to legal and contractual limits). To make a request, contact us using the details below.

9. Third-party links

Our website and repair-status pages may link to third-party services. We are not responsible for the privacy practices of other websites.

10. Children

Our services are directed to adults. We do not knowingly collect personal information from children without parental consent.

11. SMS messaging privacy

Tech Gate Computers may collect your mobile phone number when you contact us, request a quote, book a repair, or provide it in store. We use your number for two clearly separate purposes:

Service (transactional) messages. When you have an active or recent interaction with us — such as a repair, quote, or appointment — we may text you about repair status updates, appointment reminders, device-ready and pickup notifications, quotes or invoices, and general customer-service replies, if you have opted in to service text messages. These messages relate to a service you asked us for and are separate from marketing.

Marketing (promotional) messages. Promotional texts about special offers, discounts, seasonal sales, and other marketing are sent only to customers who have explicitly opted in by checking our SMS marketing consent box or by giving written consent in store. Providing your phone number for a repair does not by itself opt you into marketing messages.

Opting into marketing SMS is voluntary, and your consent is not a condition of purchasing any product or service from us. Message frequency varies. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP, and you can reply HELP for assistance.

We do not sell or rent your mobile phone number or your SMS consent. We do not share your mobile number or SMS consent with third parties or affiliates for their own marketing purposes. Where we use a messaging provider (such as Twilio) to deliver texts on our behalf, they process your number only to send our messages, not for their own marketing. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

If you have any questions about how we handle your phone number or SMS consent, contact us at 226-260-5509 or info@techgatecomputers.ca.

12. Changes to this policy

We may update this Privacy Policy from time to time. The version on this page is current, and the effective date above shows when it last changed.

13. Contact us

For privacy questions or requests:
Tech Gate Computers & Mobile Repair Services Inc.
2055 Wyandotte Street West, Windsor, Ontario N9B 1J8
Phone: 226-260-5509
Email: info@techgatecomputers.ca