Privacy Policy

Effective date: July 8, 2026

This Privacy Policy explains how TechGate Computers (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit techgatecomputers.ca, contact us, or bring a device to our shop at 2055 Wyandotte Street West, Windsor, Ontario. We are committed to handling your information honestly and keeping it secure, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We only collect what we need to serve you:

  • Contact details you give us — such as your name, phone number, and email address — when you fill out a form, request a quote, call, or email.
  • Repair details — information about your device and the problem you describe so we can diagnose and repair it.
  • Website usage data — basic technical information such as your browser type, device, and pages viewed, collected automatically through cookies and analytics.

We do not ask you to submit passwords, banking details, or payment card numbers through this website.

How we use your information

  • To respond to your enquiries and provide quotes.
  • To diagnose, repair, and return your devices.
  • To contact you about the status of a repair or order.
  • To improve our website and services.
  • To meet our legal and record-keeping obligations.

Cookies and analytics

Our website uses cookies and Google Analytics (via Google Site Kit) to understand how visitors use the site so we can improve it. These tools collect anonymous, aggregated data such as page views and general location. You can disable cookies in your browser settings at any time, though some parts of the site may work less smoothly as a result.

How we share information

We do not sell or rent your personal information. We only share it when necessary to run our business — for example, with trusted service providers who help us operate our website or communications, or when required by law. Any provider we use is expected to protect your information and use it only for the service they provide to us.

How long we keep it

We keep your information only as long as needed for the purpose it was collected, to honour our workmanship warranty, and to meet legal requirements. When it is no longer needed, we securely delete or destroy it.

Your rights

Under PIPEDA, you have the right to access the personal information we hold about you, to ask us to correct it, and to withdraw your consent to our use of it. To make any of these requests, contact us using the details below and we will respond promptly.

Security

We take reasonable technical and physical measures to protect your information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, but we work to safeguard your data at every step.

Links to other sites

Our website may link to other sites we do not control. We are not responsible for their privacy practices, and we encourage you to review their policies.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of majority without the consent of a parent or guardian.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised effective date.

Contact us

If you have any questions about this policy or your personal information, reach out any time:

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